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Privacy policy

At AxosNational.com ("we," "our," or "us"), we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information. This policy aligns with federal law and incorporates applicable state privacy protections.

1. Information We Collect

We collect personal information that you provide when you interact with our services. This may include:

  • Social Security number and income

  • Account balances and payment history

  • Credit history and credit scores

We may collect this information when you:

  • Open or manage an account

  • Apply for financial products or services

  • Conduct transactions

  • Use your debit or credit card

  • Communicate with us via email, forms, or phone

We may also receive information from third parties such as credit bureaus or affiliates.

2. How We Use Your Information

We use your personal information to:

  • Process transactions

  • Maintain your accounts

  • Comply with legal and regulatory obligations

  • Offer products and services

  • Improve customer service

3. Information Sharing Practices

Federal law allows us to share personal information for the following purposes. Below is a summary of our practices:

Purpose Do We Share? Can You Limit?
For our everyday business operations (e.g., account maintenance, legal compliance) Yes No
For our marketing purposes Yes No
For joint marketing with other financial companies Yes No
For affiliates’ everyday business purposes (transactions and experiences) Yes No
For affiliates’ everyday business purposes (creditworthiness) Yes Yes
For affiliates to market to you Yes Yes
For nonaffiliates to market to you No N/A

4. Your Privacy Choices

You can limit certain types of information sharing by:

  • Logging into your online banking account and updating your privacy preferences under Alerts > Manage Your Privacy Preferences

  • Sending a secure message within your account portal

  • Contacting us at:

Note:
If you are a new customer, we may begin sharing your information 30 days after we send this notice. You can contact us anytime to limit our sharing. Your preferences apply to all accounts linked to your name.

5. How We Protect Your Information

To safeguard your personal data, we employ:

  • Industry-standard computer safeguards

  • Physical and electronic access controls

  • Restricted employee access based on business need

6. State-Specific Notices

We comply with state privacy laws where applicable:

  • California: We limit sharing with nonaffiliates unless permitted by law and restrict affiliate sharing where required.

  • Vermont: We do not share credit information with affiliates without your consent.

  • Nevada: You can request to be placed on our internal Do Not Call list at 1-877-247-8002.

  • Virginia: We limit sharing in accordance with Virginia state law.

7. Definitions

  • Affiliates: Companies related by common ownership/control (e.g., Axos Invest, Axos Digital Assets).

  • Nonaffiliates: Companies not related by ownership (e.g., insurance or tax firms).

  • Joint Marketing: Formal partnerships with other financial companies to market jointly to you.

8. Call Monitoring and Do Not Call Policy

We may monitor or record calls for quality assurance. We do not contact numbers on federal/state Do Not Call lists unless allowed by law. You may request to be added to our Do Not Call list at any time.

9. Contact Us

If you have questions or need help with your privacy settings, contact us:

Phone: 1-877-247-8002
Email: privacy@axosnational.com
Website: https://axosnational.com

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